Frequently Asked Questions
Everything you need to know about PetPivot style and service.
What is the PetPivot quality guarantee?
Every garment in our collection is crafted from high-quality, sustainable fabrics designed to withstand the test of time and trend cycles.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I find my perfect fit?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and fit recommendations for every silhouette.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow its journey in real-time.